I bought it brand new and expected to be able to use it right away.
That was my mistake for assuming.
After several attempts to get it working I decided to call your help line to determine what was wrong.
I was asked if I had charged the unit with Nitrogen. I read the manual several times to try and troubleshoot what might be wrong. It did mention a recharge procedure and a chart to show what the correct psi should be. I was informed that the unit is shipped without the nitrogen charge. This would have been good to when I unpacked it from the crate. A simple notice at the front of the manual or a card attached to the unit to notify the customer that the unit needs the be charged would go a long way towards customer satisfaction.
Needing to buy a recharge canister for an additional $400 was upsetting to say the least.
After a week of figuring out the problem and finding a supplier for the nitrogen, I finally got the unit to pound in a post.
A very frustrating week.
Now that I got it working I can say it is very effective. I’m hoping for many years of good service from it.
Again, a simple card to notify the customer about the nitrogen charge would have gone a long way.