TMG Industrial Support Center
Please read and accept our warranty policies below to continue with your warranty claim.
At TMG Industrial, we strive to make the warranty claim process as painless as possible. Please read the notes below for a general outline of our warranty policy.
When you notice the attachment/product is not performing properly or is experiencing issues, stop and call our Customer Support Team. Our Customer Support staff can assist with most common issues over the phone, saving you diagnostic time and minimizing interruptions in your work.
To expedite the warranty process, we will need pictures of the issue(s) and overall condition of the attachment. These pictures should be submitted by email to firstname.lastname@example.org. Photo documentation is required for all warranty claims. Warranty claims cannot be provided if there is no photo documentation of the issues.
We want to resolve issues as efficiently as possible, so we will cover the cost of standard LTL freight and standard ground shipping on warranty parts and attachments sent from the warehouse to the dealer or customer. Next Day Air (NDA) or any other special freight services are not covered under warranty but can be arranged at the dealer and/or customer’s expense.
Cylinders are covered for (1) year . Disassembly of the cylinder will void the cylinder warranty. In any event of a cylinder failure, submit a warranty claim prior to disassembly or repair. Cylinders under warranty get exchanged if found to be defective. For a cylinder claim to be granted, the defective cylinder must be returned to TMG Industrial at the customer’s expense. If the cylinder is confirmed defective, TMG Industrial will cover the shipping of the new cylinder. If the cylinder is confirmed as non-defective, the customer is responsible for shipping it back and or the cost of the replacement cylinder.
The TMG Industrial hammer breakers and post pounders come with a one (1) year parts warranty. Disassembly of the breaker in any way may void the warranty. Please contact TMG Industrial for instructions and authorization before taking apart to verify warranty. Bent and broken tools are not covered by warranty; see ‘Exclusions’ section below.
BRUSH CUTTERS, ALL MODELS
All TMG Industrial brush cutters have a one (1) year parts warranty. Disassembly of the cutter in any way, including the blade carrier, housing components, and/or motor, may void the warranty. Please contact TMG Industrial for instructions and authorization before taking apart to verify warranty.
All grapples manufactured by TMG Industrial Attachments have a one (1) year part warranty. Faulty cylinders are covered by warranty. Do not disassemble the faulty cylinder, it will be replaced outright under warranty coverage. Bent tines and/or bent hydraulic cylinders are not covered nor implied by warranty.
HOSES, COUPLERS, HOSE ROUTING, AND CONNECTIONS:
TMG Industrial supplies our attachments with hoses that are the proper size for most machines, but because the configuration varies by manufacturer, we cannot guarantee that the hose length will be correct on every machine or for every routing. It is the responsibility of the end user to adjust the length of the hoses to fit their specific machine. It is also the responsibility of the end user to ensure the hose routing is such that the hoses will not become tangled, caught, pinched, crushed, or run over during operation. It is the end user’s responsibility to ensure that the hose routing clears pinch points and allows the attachment to move properly. TMG Industrial will not cover hose or coupler damage due to poor hose routing.
TMG Industrial supplies most of our attachments with standard couplers, some attachments and couplers are sold separately. The coupler configuration on machines can vary by manufacturer so we cannot guarantee that the standard coupler will be correct on every application. For applications where couplers are sold separately, they will be shipped with the attachment when it leaves our facility if it is noted on the order. TMG Industrial is not responsible for the coupler sizes of your machine.
TMG Industrial products with hydraulic motors have a one (1) year warranty on parts and labour. Disassembly of the motor voids the motor warranty. In the event of a motor issue, submit a warranty claim before disassembling anything to avoid the potential of voiding the motor’s warranty. Our product support team will advise on the proper diagnostic procedure for hydraulic motors. Do not disassemble the motor. Motors under warranty get exchanged if found to be defective. TMG Industrial will need the motor returned to our warehouse. Blown seals are not covered under warranty and are not considered a defect of the product. Do not disassemble the motor. Disassembly of the motor voids the motor warranty.
TMG Industrial Stump Grinders have a one (1) year warranty policy on parts and labour*. Disassembly of the grinder in any way, including housing components, and/or motor, may void the warranty. Please contact TMG Industrial for instructions and authorization before taking apart to verify warranty. Broken teeth are not covered by warranty; see ‘Exclusions’ section below.
TMG Industrial sheds and shelters have a one (1) year warranty against manufacturing defects. Any modifications to the shed/shelter will void the warranty. Failure to adhere to and install the units per the manual will void the product warranty.
All other attachments that are not listed above, have a one (1) year warranty. This covers any manufacturing defect.
Bent tines and/or bent cylinders are not covered. Damages caused by external forces such as weather are not covered under warranty. Ground engaging components such as blades, teeth and shanks, cutting edges and PTO shafts and hoses are considered normal wear items and will not be covered by warranty unless it is clearly a faulty product. Any modification or alteration in any way may void the warranty on any piece. TMG Industrial reserves the right to decline any warranty claim at their discretion.
The Warranty is only valid to retail purchased products by means of www.tmgindustrial.ca and its authorized dealers. All warranties are valid with proof of purchase only. TMG Industrial does not warranty products purchased from third parties including but not limited to items purchased through an auction house. Even though items purchased at an auction may or may not be listed as “new in box”, they are not covered under our retailer’s warranty and are purchased as is.
*In no case shall TMG Industrial, our directors, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the products procured from TMG Industrial, or for any other claim related in any way to your use of the any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the product.