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TMG Industrial Support Center

Returns and Exchanges

Returns and Exchanges

Thank you for shopping at TMG Industrial. We want to ensure your complete satisfaction with your purchase. Please review our return policy below:

  1. Eligibility:
    • Returns are eligible within 30 days from the date of delivery.
    • The item must be in its original factory-sealed condition.
  2. Return Process:
    • The customer must reach out to TMG Industrial and obtain an RMA number to authorize the return
    • The customer is responsible for shipping the item back to TMG Industrial, or the customer may choose to pay TMG Industrial for the shipping return fee.
    • A return fee will be applied in the amount of the original shipping charges incurred to get it delivered to the customers location
  3. Refunds:
    • Refunds will be issued after the returned product is received by TMG Industrial.
    • Please note that the customer is liable for the product until it is returned to TMG Industrial.
  4. Open Units:
    • Returns are not eligible for open and or used units.
    • Open units will be subject to warranty support.

We appreciate your understanding and cooperation with our return policy. If you have any further questions or concerns, please don't hesitate to contact our customer support team.

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    In-Store Pickup orders are ready by appointment only, 24 hours after payment has been received
    Credit card owner must be on site with ID and credit card used to place the order
    If the order is arranged for a third party pickup (a freight company, family members or friends), the order must be paid through EFT (electronic fund transfer).
    Hours: Mon-Fri 9AM-4PM local time
    In-Store Pickup orders must be picked up within 5 business days, after which the discount price is voided.

    Warehouse Pick-up Price Promo

    Only to in-person self-pickup at our Warehouses in Richmond, Montreal and Mississauga

    This offer is not applicable with any other promotions or for online orders, and is limited to one item per person only.

    Please note that prices are subject to change.
    Hours: Mon-Fri 9AM-4PM local time
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