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FREE SHIPPING IN CANADA* 1-877-761-2819 | Sales: 7:30AM-8PM PST | Parts & Support: 7:30AM-5PM PST | MON-FRI
FREE SHIPPING IN CANADA*

TMG Industrial Support Center

Damaged Items

Damaged Items

If your item was damaged during delivery, please take some pictures of the damaged unit, and refuse delivery or return to sender. Once the item has transited back to our warehouse, we can ship you a replacement item or return your payment. Please notify our team if you have refused delivery so that we can expect it’s return. You may notify your salesperson directly via phone or email, or our team can be reached at 1 (877) 761-2819 or cs@tmgindustrial.com


If the damage is not too extensive, and just require some replacement parts, you may call our customer success line and our team would be happy to send out parts for free under your Warranty. 1 (877) 761-2819. You can also email us at cs@tmgindustrial.com


If your item arrived missing some of the parts / pieces, you may call our customer success line and our team would be happy to send out parts for free under your Warranty. 1 (877) 761-2819 or cs@tmgindustrial.com


If your item was purchased at an Auction, those items are sold AS IS and are not available for Warranty coverage from TMG. Please reach out to us with a copy of your bill of sale and we can find a solution for you. Our team can be reached at 1 (877) 761-2819 or cs@tmgindustrial.com

Need More Help? Contact Us Now!
01
In-Store Pickup orders are ready by appointment only, 24 hours after payment has been received
02
Credit card owner must be on site with ID and credit card used to place the order
03
If the order is arranged for a third party pickup (a freight company, family members or friends), the order must be paid through EFT (electronic fund transfer).
CALL TO ORDER
Hours: Mon-Fri 9AM-4PM local time
In-Store Pickup orders must be picked up within 5 business days, after which the discount price is voided.

Warehouse Pick-up Price Promo



Only to in-person self-pickup at our Warehouses in Richmond, Montreal and Mississauga

This offer is not applicable with any other promotions or for online orders, and is limited to one item per person only.

Please note that prices are subject to change.
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Hours: Mon-Fri 9AM-4PM local time
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