I'm very pleased with the product - it came packaged in a metal box with a hinged lid, wheels and welded corners. It was extremely well protected. The instructions were easy to follow and all the parts arrived in the box.
It was somewhat frustrating that when I phoned to ask questions, the person answering the phone was not able to help me much and when I left a message for Manfred, the first time, it was days before I got a call back. My second message is still unanswered.
Thankfully, there were no issues in installing the garage. It seems to be well constructed and the parts were carefully organized.
Customer service is the heart of any business and, as a customer, I would sincerely appreciate having stellar public relations.
Thank you for the feedback. We are glad you had a good product experience! We will be looking into why you did not receive better service and will be working to improve our customer service.