Skip to content
FREE SHIPPING IN CANADA* 1-877-761-2819 | Sales: 7:30AM-8PM PST | Parts & Support: 7:30AM-5PM PST | MON-FRI
FREE SHIPPING IN CANADA*

Privacy Policy

This Privacy Policy describes how your personal information is collected, used,
and shared when you visit or make a purchase from www.tmgindustrial.ca (the “Site”).


PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

  • Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number. We refer to this information as “Order Information.”

    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


    HOW DO WE USE YOUR PERSONAL INFORMATION? 

    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 


    SHARING YOUR PERSONAL INFORMATION 

    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


    BEHAVIOURAL ADVERTISING 

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

  • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


    DO NOT TRACK 

    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


    CHANGES 

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


    CONTACT US 

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at cs@tmgindustrial.com or by mail using the details provided below:

    Unit 140, 6333 Graybar Rd, Richmond, BC V6W 0C4

    01
    In-Store Pickup orders are ready by appointment only, 24 hours after payment has been received
    02
    Credit card owner must be on site with ID and credit card used to place the order
    03
    If the order is arranged for a third party pickup (a freight company, family members or friends), the order must be paid through EFT (electronic fund transfer).
    CALL TO ORDER
    Hours: Mon-Fri 9AM-4PM local time
    In-Store Pickup orders must be picked up within 5 business days, after which the discount price is voided.

    Warehouse Pick-up Price Promo



    Only to in-person self-pickup at our Warehouses in Richmond, Montreal and Mississauga

    This offer is not applicable with any other promotions or for online orders, and is limited to one item per person only.

    Please note that prices are subject to change.
    VIEW ALL DEALS
    Hours: Mon-Fri 9AM-4PM local time
    Liquid error (layout/theme line 204): Could not find asset snippets/cyber-monday-popup.liquid