Anyone who works with equipment knows the feeling. Everything is moving along exactly as planned until suddenly, it isn’t. A machine goes down, the operator is waiting, the job is falling behind and someone is making the phone call nobody really wanted to make that day.
Downtime is simply part of working with equipment. What makes the difference is how quickly you can figure out what went wrong and, more importantly, what your options are to get moving again.
That is one of the reasons Itec has grown to be about much more than equipment sales. Over the years, we have expanded our parts, service, attachments, components and rebuild capabilities because sometimes the best solution isn’t replacing the machine or even buying a brand-new part.
Sometimes new makes sense. Other times, remanufactured is the better option. A quality used component might be exactly what you need, or repairing and rebuilding what you already have may make the most sense.
We believe our job is to help you understand those options and then let you decide where your money is best spent.
It is also something worth thinking about before purchasing any piece of equipment, whether it is a large machine or a smaller TMG product or attachment. Who is there to support it? Can you get parts? And if something does go wrong, do you know who to call?
Those questions may not be quite as exciting as horsepower, features or taking home a new piece of equipment, but they become a lot more important when that equipment isn't moving.
At Itec, we would much rather have those conversations before you need us. But when the unexpected does happen, having options and people ready to help can make a bad day a whole lot easier.
