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Customer Care Center

Shipping Info
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Customer Support
Shipping Info
At TMG Industrial we pride ourselves on providing an easy and convenient delivery experience. Once you place your order, you can trust that our customer support and delivery partners take care to ensure the best delivery possible. If you order online, you can expect a phone call from our customer support team to go over the order with you, answer any questions you might have and confirm shipping details. Once the product has shipped, we will email your tracking number. Once you receive your order, our technical support team is a phone call away to answer any questions you may have.
Shipping Cost
  • Shipping is free to most locations in Canada and the contiguous United States for orders above $1000.
  • Orders shipped to Alaska, Hawaii, and remote locations are not eligible. If you have concerns about qualifying for free shipping please call (1-877-761-2819) or email (
  • No liftgate charges. Unlike most companies, we do not charge for the use of power liftgates.
  • Each product page has information about the package size and weight and requirements for offloading.
  • Extra charges might be incurred for offloading oversized items if a forklift or equivalent is not available to help offload at the receiving location.
  • Order Tracking
  • Orders can be tracked online. When an order is shipped a tracking link is emailed. If you have lost your tracking link or are having difficulty tracking your order, please call (1-877-761-2819) or email ( for assistance
  • Carrier + Delivery Questions
  • Due to the size of our items, we do not offer air or express shipping as standard options. All deliveries are made via ground transport.
  • A freight company usually contacts you 24-48 hours prior to delivery to make delivery arrangements. Please provide a valid daytime phone number when placing your order. If you have questions, you may contact Customer Support at 1-877-761-2819, Weekdays, 8:30am to 5pm (PST).
  • Items are delivered curbside. If you require on-site delivery, please contact us before your order is shipped. Onsite delivery can incur extra charges.
  • Delivery Times
  • Delivery times are estimated, not guaranteed. Every effort will be made to ship as soon as possible.
  • Most deliveries arrive in 7-14 days from of purchase.
  • The freight company will call in advance (24-48 hours) to schedule a delivery time.
  • Shipping carrier delays may impact delivery time.
  • Weather delays and other circumstances may impact delivery time
  • Deliveries to rural areas may take longer.
  • Things to Know
  • Items can’t be shipped to a P.O. Box address.
  • Shipments that arrive damaged must be signed for as damaged when received. If there is damage, please ensure you indicate that there is damage with the freight company and contact us to report the damage.
  • Backordered Items
  • We do our best to prevent backorders, they do occasionally happen. The item will be sent as soon as our warehouse receives a new shipment.
  • If the backordered item is discontinued or unavailable, the item will be cancelled from your order and you will be refunded. There may be a comparable item or upgraded version available. Please search our website or contact Customer Support at (1-877-761-2819) or email ( for assistance
  • Ordering Gifts
  • Items are shipped with visible packaging labels that do reveal what the package contains.